Return Policy

Love it Guarantee!

You're gonna love the canvas, tshirts, ceramic mug, and more! Reach out to customerservice@slayillustrations.com  with any pre or post-purchase queries. If you are looking for a product you can't find but hope to purchase please reach out to us!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns due to shipping damage

Only products damaged during shipping are returned through our shipping partners.  The purchaser must notify customer service within one week after receiving a shipping damaged product. 

Contact customerservice@slayillustrations.com where we strive to respond within 1-2 business days.  Time for actual remediation will depend on interactions between all parties.

Exceptions / non-returnable items 
Items cannot be returned, custom products (such as special orders or personalized items). If an exception is approved, we will issue a refund accordingly.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@slayillustrations.com.